WHAT DO YOU NEED TO KNOW?

Frequently Asked Questions

WHAT FEES DO YOU CHARGE?

To secure the property there is a one off, non-refundable holding commitment that will be allocated towards your first month rent. If your weekly rent is above £400, we will take £400 as holding commitment. If your weekly rent is below £400, we will take £200 as holding commitment.

HOW MUCH IS THE DEPOSIT?

A deposit of £1,000 for a 1 bedroom or £1,600 for a 2 or 3 bedroom apartment is required. Your deposit is payable prior to the start of your tenancy. Deposits are held and protected in the My Deposits scheme. The deposit covers any damages to the apartment and/or furnishings that may occur during your tenancy. For our deposit alternative please refer to the relevant FAQ or speak to a member of our team to find out more.

HOW DO I GET MY DEPOSIT BACK?

Your deposit is protected by My Deposits, and refundable at the end of your tenancy. We process the return of your deposit within 10 days after agreeing with you on charges applied to damages, if any, excluding normal wear and tear.

DO YOU OFFER A DEPOSIT ALTERNATIVE?

We have teamed up with flatfair who offer a simple, safe and affordable alternative to tenancy deposits. Instead of paying a deposit at the start of your tenancy, simply pay flatfair a one-off, non-refundable, membership charge of £350 to create a flat bond that covers each household for the duration of the lease despite of the size of the unit or length of stay. As flatfair isn’t an insurance product, tenants simply agree to pay for any valid claims or damages at the end of the tenancy. If you wish to take advantage of this option please visit www.flatfair.co.uk or talk to your property manager for more information.

WHAT PAYMENT METHOD CAN I USE?

Your holding commitment, deposit and first rental payment can be paid via bank transfer into the account information with which we provide you at the time of application. Monthly rental payments can only be paid by Direct Debit.

WHEN IS RENT DUE?

Rent is due on the 1st of each month by Standing Order, if rent in advance has been agreed then your rent will be due in line with the payment schedule set out in your tenancy agreement.

WILL MY RENT INCREASE DURING MY TENANCY?

Your rent will not increase within the initial term of your tenancy unless otherwise stated in your contract. Prior to the end of your tenancy your Property Manager will contact you to discuss a renewal. The rates will be discussed at this time.