WHAT DO YOU NEED TO KNOW?

Frequently Asked Questions

HOW DO I VIEW AN APARTMENT?

Following the latest Covid-19 guidelines from the government, and subject to stringent social distancing measures, we are now open again for in-person tours, by appointment only. Appointments will take place Thursday and Friday 6pm-7pm and on Saturdays 2pm -5pm. Tours will be limited to up to two members of the same household at a time and applicants must have passed our pre-qualification process before booking a viewing. All of our team members are required to wear masks and gloves during the tour. You will also need to bring a mask, wear closed toe shoes and should not attend the viewing if you are displaying any symptom of illness. We are maintaining extremely high standards of cleanliness in our show apartments and amenity areas: touch points (doorknobs, counters, etc) will be cleaned between each tour. The safety of your family and our teams continues to be our main priority and we reserve the right to cancel the viewing if any of the above conditions are not met at the time of viewing.

HOW DO I RESERVE AN APARTMENT?

Reserving an apartment is easy and can be completed in just a few minutes via email. There will then be a one-off, non-refundable holding commitment per apartment required at commitment stage. This payment will be offset against your 1st months’ rent once your tenancy has been agreed. This amount is refundable if you no longer wish to proceed with the application within 72 hours of making the payment.
The holding commitment is also refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in-person viewing.

DO I NEED TO BRING ANYTHING TO THE VIEWING?

Due to the UK Right to Rent policy, we are required to obtain and check original identification of tenant(s) that allow them to live in the UK. These documents are normally checked at the viewing stage, so please be prepared to show your identification to our team member. Documents must be obtained and checked for all tenants wishing to live in the apartment; if a tenant is not present at viewing or a virtual viewing is arranged, then we ask for a copy of the document to be sent to us via email to the leasing team, documents will need to be verified in person upon arrival for move-in.

TENANT REFERENCING CHECKS

Once you’ve paid the holding commitment, we will start the referencing checks, which are carried out by BCS. These checks take around 3 to 7 working days to complete and BCS will require some supporting documentation in order to complete the checks.

DEPOSIT AND PAYMENTS

Once all tenants have passed referencing checks, we will be in touch to confirm the next steps in reviewing and signing your Tenancy Agreement. You will then be asked to pay your deposit, and your first rental payment. Future rent payments will be due on the 1st of each month thereafter.

HOW LONG IS THE BOOKING PROCESS?

The reference check process is mainly dependent on how swiftly you are able to complete the online application form. However, the process normally takes around 3-7 business days.

WHAT IS YOUR CANCELLATION POLICY?

Written cancellations received within 24 hours from securing the apartment are accepted with a refund of your holding commitment. Any cancellations received later than 24 hours before the tenancy start date or the tenancy agreement has been signed will be received, however without refund of the holding commitment.

The holding commitment is refundable if you made your decision based on a virtual viewing and you later change your mind within 24 hours following an in-person viewing.

WHAT IS THE MINIMUM AND MAXIMUM LENGTH OF CONTRACT?

We offer flexible lease terms from 6 months up to 3 years. Prior to the end of your tenancy your Property Manager will be in touch to discuss available renewal options with you should you wish to continue living with us.

DO YOU ACCEPT GUARANTORS?

In order to rent an apartment with us, you will need to pass affordability checks. The joint household income must be at least 2.66 times the rent. Should a household not pass the affordability criteria we do accept guarantors however they too will be subject to referencing.

I AM A STUDENT, CAN I RENT AN APARTMENT?

Absolutely, we welcome all individuals over 18 to apply for one of our apartments, however, students may be required to pay some rent in advance. These terms can be discussed and decided with our team, when securing the property.