WHAT DO YOU NEED TO KNOW?

Frequently Asked Questions

IS THERE PARKING?

We have limited car parking spaces available in our basement car park. To rent a parking space, please speak to your property manager.

When using parking, please properly adhere to all signage located in the car park and do not attempt to park in a space allocated to another resident. Any disregard for these rules puts the car owner at risk of a fine.

IS THERE HELP 24/7?

While living in one of our apartments, you will benefit from services onsite to respond to any maintenance issues within the block. Your maintenance and management team are also on hand to respond to any emergency such as flooding, power outages or fire. More information on what is considered an emergency, and who to contact out of hours when the front desk is not manned can be found in your resident handbook provided on the day of move-in.

DO YOU ACCEPT PETS?

Yes, we love them! There is a monthly pet rent of £75 per pet, which contributes to the additional communal cleaning and maintenance required. There are some breed restrictions in place, so please contact us for full details.

WHO IS MY PROPERTY MANAGER?

The difference in our service comes from having a dedicated property management team, whose goal is to deliver an exceptional customer service experience to our residents. Vivian Hoelzl, your Property Manager, and her team will be with you from the start of your letting journey and throughout the duration of your tenancy.