WHAT DO YOU NEED TO KNOW?

Frequently Asked Questions

WHAT IS THE MOVE-IN PROCESS?

Once the application process is complete, reference checks passed, Right to Rent checks carried out, your tenancy agreement is signed, and are funds received, we will then arrange with you a convenient time to meet with you on the day of your move-in to hand over keys, complete a home induction, and help you settle into your new home.

CAN I CHANGE MY MOVE-IN DATE?

During times of uncertainty related to the Coronavirus pandemic (Covid-19), we are offering flexible moving dates. This means you can change your move-in date to any day within a 30 day window of the original date.

DO I HAVE TO PAY FOR AN INVENTORY?

It is part of our service to provide you with a comprehensive inventory of the property on the day of your move-in without any additional charge.

DO I HAVE TO PAY FOR A CLEANER WHEN MOVING OUT?

We aim for the highest standard of service and quality of product; therefore, we ask that our residents maintain their homes in good condition and leave the property in the same state and condition in which it was received in order to avoid cleaning fees at move-out. Should you have any queries, require any assistance or recommendations of local cleaners our team will be happy to help.

WHAT IS THE NOTICE PERIOD FOR MOVING OUT?

Should you wish to vacate the property at end of your tenancy we require two months’ written notice. If you wish to move-out before the end of your tenancy, please contact one of the team and they will be happy to discuss available options with you. An early termination fee may apply.